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ABOUT CDM HOSPITALITY SOLUTIONS
Chase works with restaurants, cafés, pubs, and hotel operators to review performance, strengthen systems, and build a clear plan for more profitable trading across Sydney, the Central Coast, Newcastle, and the Hunter Valley.
SERVICES
Support built around where
your venue is right now.
New venues and established venues face different pressures. CDM offers two clear pathways, designed to meet the business at its current stage and move it forward with structure and momentum.
CHALLENGES CDM HELPS SOLVE
Common issues that quietly
erode performance.
Opening before systems, processes, and team capability are ready
A concept that does not translate into a consistent guest experience
Owners working seven days and still feeling behind
Purchasing and costs drifting without visibility or control
Standards varying from shift to shift, creating inconsistency
Not establishing a structure that can be sustained over time
Hospitality venues rarely fall short because owners lack effort. Problems usually come from unclear identity, weak systems, cost pressure, and operations that rely on long hours instead of workable structure.
Consultation & review
A focused discussion and assessment to understand what is happening in the business and what success needs to look like next.
Strategy plan
A paid strategy session that reviews strengths, weaknesses, opportunities, and risks, then delivers practical recommendations designed to lift performance and profitability.
Service level options
Services can be tailored to suit the venue, including:
- Consultation and strategy only, for owners who want clear direction
- Guided implementation, working alongside owners and management to apply changes
- Implementation support, where required, to establish systems and lift consistency across daily operations
THE PROOF
Credibility grounded in hospitality leadership
23 years in
hospitality
Hosted the German team for the Women’s World Cup 2023
Swiss Hospitality Bachelor’s Degree
NSW Business Awards finalist and judge
International experience
(UK, Ireland, & Malawi)
Regional Advisory Council involvement, Central Coast
CDM Hospitality Solutions exists because too many venues open with strong intention and limited structure, then lose momentum before the business finds its rhythm. Pressure builds quickly when identity is unclear, systems are weak, costs are not controlled, or staffing is underprepared.
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Chase Mullen brings 23 years of hospitality experience across restaurants, cafes, pubs, and hotels, including international management roles and senior leadership positions.
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A direct, professional, hands on approach sits at the centre of the work, with clear communication across owners, management, and teams so improvements are understood and maintained.
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The goal is straightforward: build a venue that trades with confidence, performs consistently, and supports more profitable outcomes.
